FAQs

Our priority is the health and well-being of our customers and employees. We are closely monitoring the situation and following up-to-date guidance from the government. We have made changes to our service to ensure our customers and employees are protected. The Giveacar team are now working from home and are available to reach by phone or email.

Our service is ongoing, and we are still raising vital funds for charity during this time. However, customers should be aware of the possibility of delays to service, notably collections. We are working with our contractors to ensure that, whilst collecting vehicles, they are following the latest government guidelines. Contact free collections can also be arranged. We will endeavour to inform you of any updates to our service and any matters related to the collection of your vehicle.

We continue to provide an extra revenue stream for charities during this time and are very grateful of your continued support.

If you would like any further information or to arrange contact free collection for an existing donation, please email support@giveacar.co.uk for more details.

We will keep you informed of any future updates to our service as the situation evolves.

You’ll need to submit a few details to be able to donate your car.  Just fill out our online form here or call us on 020 7736 4242 and we’ll sort everything out for you.

If you need more information this page explains everything you need to know to donate your car.

You can donate cars, light vans, motorbikes and even caravans through our scheme. It doesn’t matter the mileage, whether they are roadworthy, or if they’ve suffered an MOT failure. We are happy to turn your old vehicle into a donation

We’ll take your car no matter the mileage, age or if it’s running or not. We also accept cars that don’t have a current MOT

Yes, we will come and collect your car at no charge to you! But we do take a service fee from the value of the donation as we need to cover our operating costs

We work with 3rd party contractors who will come and collect your vehicle. This depends on where you are located but once we’ve put your car through, we’ll send you an email with all the details you need to know

We always aim for 7 working days. Do let us know if you’re in a hurry, or if you need us to collect your car earlier or later than this, and we’ll do our best to help.  Please be aware collection is contracted out to our partners, so we aren’t able to guarantee an exact time. However, collection agents will call you and arrange a time that is most convenient for you. Find out more

Make sure to have a few things ready:

• A form of identification
• The V5C/ logbook for your car, if you have them
• Your car keys
• Also, don’t forget to remove any personal belongings!

On the collection day the agent will:

• Check that your car matches the details you gave us
• Check and take a copy of your ID
• Fill out their details in the registration certificate

Yes, we accept vehicles that are no longer on the road. Look at our page here that tells you everything about SORN vehicles

Our team of experts assess each car case-by-case using the information you supply us to get the most from each donation. If your car has reached the end of its life, we’ll find the highest scrap price for it. Or, if our team thinks your car holds more value, we put it through to auction

Every donor receives a receipt within 6-8 weeks of the sale of their vehicle. We also ask the charities to confirm the donation as well. You can read more here

The short answer is yes! Click here to learn more

You’ll need proof of ownership and the V5C if you have it. For more information see this page 

To notify the DVLA, you can do this online or by post.

Online – You can notify DVLA online using the Gov.uk website using the 11-digit reference number from your registration certificate (V5C).

Post – Simply post the completed yellow section 9 of your V5C, or for newer V5C’s this will be section 4, to DVLA, Swansea, SA99 1BD

A V5C document, often referred to as a logbook, is a registration certificate for vehicles in the UK and is the document which the DVLA uses to keep track of any changes to a vehicle. We’ve put together a whole section on the V5C, click here to view it

The collection agent can help you with this on the day of collection. However, all you need to do is input the details it asks for and then the collection agent will also fill in theirs. If you need, give us a call and we will be happy to give you some guidance over the phone.

If you don’t have your registration certificate. On the day of collection, you will need to provide proof of ownership of the vehicle. You should also write to DVLA telling them that you no longer own the car. In the letter, you’ll need to include:

• Your name and address
• Make and model of your car
• Name and address of the new keeper
• Vehicle registration
• Date of sale

Yes, if your vehicle is scrapped a certificate of destruction will be issued. We’ve explained all about the certificate of destruction here. If you would like to receive a copy, please contact us on 020 7736 4242

Any full month remaining on the road tax will be refunded by the DVLA when you send back your V5C or once you’ve notified them of the change of ownership. The DVLA has put together a full guide on the process

Giveacar has helped thousands of our E.U neighbours donate their unwanted cars.  Many of you require assurances around the paperwork and processes involved and we can provide this. It’s best to contact us over the phone so that we can accurately explain everything you need to know.

To speed up the process, please have your Vehicle Identification Number (VIN) when you call. The VIN is a combination of 17 digits and letters, usually found stamped into the chassis of the vehicle.

N.B. The form TX23 from the DVLA, has now been replaced by the form 6. You should be able to request this through your embassy.

We take regular diplomatic car donations, but first, diplomat car owners need to speak with their embassy to obtain relevant documentation in order to relinquish ownership via the Giveacar scheme.

Once you have all the relevant documents signed and stamped by both the Embassy and Foreign & Commonwealth Office, we will ask for a copy of these and you can then donate the car.

If you are unsure about what’s needed please call us on 0207 736 4242 to discuss and we can try to help you

You can donate to any UK registered charity even if they are not registered on our website. Find out more

Yes, if you would like to split your donation between two charities just let us know which ones you’d like the donation to go to

We are a non-profit organisation so do take an administration fee from the value of the donation. This is used to cover our operating costs and allows us to keep going and make even more money for charity! We’ve explained more about our administration fee here 

Giveacar encourages your chosen charity to send you a thank you letter. If you haven’t heard from them, let us know and we are happy to contact them for you. Giveacar will inform you how much your car raised within 6-8 weeks of the donation itself.

If you have a UK registered charity number, you can head over to our online form and submit your details

The UK’s first car donation scheme, Giveacar is a not-for-profit social enterprise that can turn your old car into cash for any UK registered charity