We aim to create a fairer and more equal society by providing free expert advice on benefits, consumer rights, debt, discrimination, employment, family and relationship issues, housing matters, and more. We also campaign for positive legislative changes to improve the lives of the most vulnerable people in society. Our service is free for everyone, no matter their race, religion, gender, sexual orientation or anything else. Most of our clients are people experiencing financial difficulty or who require help with benefits.
We are independent, impartial, confidential and supported by a professional team of paid and voluntary staff. Our advisers all receive extensive training, including observations and on-the-job training, and they are supported by dedicated supervisors, administration staff and managers. Clients receive advice in person, when possible, or via phone, email, letters or by using our website.